Refund Policy

At Underwood Air Conditioning Warehouse, we understand that circumstances may arise where you need to initiate a return. Our goal is to ensure a smooth and transparent process for our valued customers. Please familiarize yourself with our comprehensive return policy outlined below:

Eligibility for Returns:
Product Condition: To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as received.
Timeframe: Returns must be initiated within 15 days from the date of purchase.

Return Procedure:
To initiate a return, please follow these steps:
Contact Us: Reach out to our customer service team via  info@underwoodaircon.com.au or 07 3290 2133 to inform us of your intention to return the product.
Provide Details: Please provide the order number, product details, and the reason for the return.
Approval: Once your return request is approved, we will provide you with a Return Merchandise Authorization (RMA) number and further instructions.

Inspection and Refund:
Inspection: Upon receiving the returned product, our team will inspect it to ensure it meets the return eligibility criteria.

Refund: If the return is approved, we will initiate a refund to your original payment method. Please note that it may take 3-4 business days for the refund to reflect in your account.